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Confused Customers Don’t Buy: How to Make Your Message Clear

Writer's picture: Andrea CisarAndrea Cisar

Every day consumers are bombarded with information from every direction. As a small business owner, especially in rural areas, it's crucial to ensure your message doesn't get lost in the noise.


The solution? Keep it simple.


Why Simplicity Matters


Donald Miller, author of Building a StoryBrand, emphasizes that clear messaging is essential for businesses to connect with customers. He argues that storytelling techniques can be used to create a clear message, which you can use in your pitches, on your website, and in email copy to cut through the noise. 

A simplified message is easier to remember and more likely to inspire action. When your audience can quickly grasp what you're offering and why it matters, they're more likely to engage, make a purchase, or share your message with others. 

The Pitfalls of Complexity


Overloading your audience with information can lead to confusion and disengagement. An effective message starts with one simple theme. Marketing messages that are too messy or complicated get ignored or forgotten. People have a lot going on in their minds. They aren't going to take the time to decipher a long, wide-ranging, or muddled message. 

Strategies for Clear Messaging


  1. Know Your Audience: Understand their needs, desires, and pain points. Craft your message to speak directly to them.

  2. Be Concise: Use straightforward language. Avoid jargon or complex terms that might confuse your audience.

  3. Focus on Benefits: Clearly articulate how your product or service will improve your customer's life or solve a problem they face.

  4. Use Storytelling: Frame your message within a simple narrative that positions your customer as the hero and your product or service as the guide. 


Embracing Simplicity


We understand the unique challenges rural small businesses face. Our approach is rooted in clarity and simplicity, ensuring your message resonates with your target audience. By refining your brand's messaging, we help you cut through the noise and connect authentically with your customers.


Remember, in marketing, less is often more. A clear, simple message not only captures attention but also builds trust and encourages loyalty. Let's work together to simplify your marketing strategy and drive meaningful engagement.


Brand Voice Worksheet graphic image of Andrea Cisar Stone House Digital; office scenes

For more insights on clarifying your message, download a FREE Brand Voice Worksheet, or dive deeper with our Ideal Client Worksheet!






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